Privacy policy

Section 1 – What Do We Do With Your Data?

When you purchase something from our store, we collect the personal information you provide to us, such as your name, address, and email address, as part of the purchase process. When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address, which gives us information about your browser and operating system. Email marketing (where applicable): With your permission, we may send you emails about our store, new products, and other updates.

Section 2 – Consent

How do you obtain my consent?

When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or process a return, you are consenting to our collecting and using that information for the specific purpose stated. If we request your personal information for a secondary purpose, such as marketing, we will either ask for your explicit consent or give you the option to decline.

How can I withdraw my consent?

If, after opting in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information at any time by contacting us at help@whitmoreyork.com.

Section 3 – Disclosure

We may disclose your personal information if required to do so by law, or if you violate our Terms of Service.

Section 4 – Shopify

Our store is hosted by Shopify Inc. They provide the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application, on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card information. This data is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is kept only for as long as is necessary to complete the purchase and is then deleted. All direct payment gateways comply with PCI-DSS standards as managed by the PCI Security Standards Council. For more details, you may review Shopify's Terms of Service or Privacy Policy.

Section 5 – Third-Party Services

Third-party providers we work with will only collect, use, and disclose your information to the extent necessary to carry out the services they provide. Certain providers, such as payment gateways, have their own privacy policies governing how they handle information related to purchase transactions. We recommend reviewing their policies so you understand how your data will be handled. Some providers may be located in a different jurisdiction from you or us. If you proceed with a transaction involving such a provider, your information may become subject to the laws of that jurisdiction. Once you leave our website or are redirected to a third-party site, this Privacy Policy and our Terms of Service no longer apply.

Links: Clicking on links within our store may direct you away from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

Section 6 – Security

We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed. Credit card information is encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption. Although no method of transmission or storage online is 100% secure, we comply with all PCI-DSS requirements and implement additional industry-standard safeguards.

Section 7 – Cookies

Like many websites, we use cookies. For more information about the cookies used by Shopify, please visit https://www.shopify.com/legal/cookies.

Cookies help us operate and improve our website and services, for example by remembering your preferences, enabling analytics, and enhancing your experience. Third-party partners may also place cookies to personalise services, products, and advertisements. Most browsers accept cookies automatically, but you can delete or block them through your browser settings. Please note that disabling cookies may affect certain features of our website.

Section 8 – Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon being posted to the website. If our company is acquired or merged with another organisation, your information may be transferred to the new owners so that we may continue to provide services to you.

Customer Service Hours

Monday to Friday: 9:00 AM to 5:00 PM (GMT) 

Saturday and Sunday: 10:00 AM to 5:00 PM (GMT)