Terms of service
Article 1 – Definitions
For the purposes of these Terms and Conditions, the following definitions apply:
Withdrawal period: the period during which the consumer may exercise the right of withdrawal. Consumer: a natural person not acting for purposes related to trade, business, craft, or profession, who enters into a distance contract with the entrepreneur. Continuous performance contract: a distance contract relating to a series of products or services whose supply and/or purchase obligations extend over time. Right of withdrawal: the consumer's right to withdraw from the distance contract within the withdrawal period. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance. Distance contract: an agreement concluded between the entrepreneur and the consumer via one or more means of distance communication. CESOP: the Central Electronic System of Payment information established by the European Union to monitor payment service providers.
Article 2 – Identity of the Entrepreneur
Email: help@whitmoreyork.com
Phone: +44 7727 743461
Shop Name: Whitmore York
Company Name: LS Ecom Limited
Company Number: 79043704
Address: Unit 903A, 9/F., Cameron Comm Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong
Article 3 – Scope of Application
These Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer. Before a contract is concluded, these Terms and Conditions will be made available to the consumer on a durable medium or by other suitable means.
Article 4 – The Offer
All offers are non-binding. The entrepreneur reserves the right to modify or withdraw offers at any time. Every offer clearly states the total cost, including delivery charges, customs duties, and any additional fees imposed by postal or transport services.
Article 5 – Conclusion of the Contract
The contract is concluded once the consumer accepts the offer and fulfils the stated conditions. The entrepreneur will confirm acceptance electronically without delay.
Article 6 – Right of Withdrawal
The consumer has 30 days from the date of receipt to exercise the right of withdrawal without providing any reason. Return shipping costs are borne by the consumer when exercising this right.
Article 7 – Refund in Case of Withdrawal
The entrepreneur will process refunds within 14 days of receiving notice of withdrawal, provided the returned product is in its original condition and packaging.
Article 8 – Customs, Import Duties, and VAT
All goods sold on this website are shipped under the delivery term Delivered Duty Unpaid (DDU), as defined by Incoterms 2000. The customer is solely responsible for all costs and obligations associated with importing goods into the destination country, including but not limited to:
- Payment of import duties, VAT, GST, and any other applicable taxes at the point of entry.
- Clearance fees, including brokerage, inspection, or handling charges imposed by customs authorities, postal services, or carriers.
- Compliance with local laws, product regulations, restrictions, and certification requirements in the country of delivery.
The entrepreneur does not act as the importer of record for any order. Legal ownership and responsibility for the goods transfer to the customer once the goods have been shipped. The entrepreneur is not liable for delays, seizures, refusals, or penalties resulting from the customer's failure to comply with import regulations or pay required fees.
The entrepreneur provides the necessary commercial documentation for international shipments but does not guarantee compliance with the technical or regulatory requirements of the destination country. It is the customer's responsibility to verify whether importation is permitted, restricted, or subject to special licences or permits.
The customer agrees to indemnify and hold the entrepreneur harmless from any financial consequences, claims, penalties, or costs imposed by customs authorities or third parties due to non-compliance with import regulations.
Customers are strongly advised to contact their local customs authority or review import guidelines before placing an order to avoid unexpected fees, delays, or issues at the border.
Article 9 – CESOP Compliance
As of 2024, payment service providers are required to record transaction data in the CESOP system in accordance with EU regulations. The entrepreneur complies with these obligations, which may affect the monitoring and reporting of payment transactions.
Article 10 – Compliance and Warranty
The entrepreneur guarantees that products comply with the contract and applicable legal standards. Complaints regarding defects must be reported in writing within 14 days of discovery. Products must be returned in their original condition and packaging.
Article 11 – Delivery
Orders are delivered within 30 days unless otherwise agreed. In the event of a delay, the entrepreneur will notify the consumer within 14 days of the order date. Orders are shipped with the consumer as the recipient and responsible party for all import-related procedures. The entrepreneur is not liable for delays or issues during customs clearance. Failure by the consumer to fulfil import obligations does not constitute grounds for cancellation or refund.
Article 12 – Complaint Handling
Complaints must be submitted in writing within 7 days of discovering the issue. The entrepreneur will respond within 14 days. If more time is needed, an estimated response time will be provided.
Article 13 – Disputes
These Terms and Conditions are governed by the laws of Hong Kong. Disputes should preferably be resolved amicably. Where necessary, disputes shall be submitted to the competent courts of Hong Kong.